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Shipping

Registered Post

For safety, when shipping your order to us, please use Registered Post. All finished orders returned to you by post are shipped by Registered Post within Australia and the equivalent for overseas.

Drop-offs and pick-ups

If you live in the Brisbane, Burpengary, Nanango or Jimboomba area of Queensland, you can drop off and pick up your order. Some people ship their order to us and pick it up when it's done. That saves them the return shipping/handling cost. Contact us if you'd like more information.

Packing movies for shipping

To help keep our prices low, whenever possible, we sometimes use the same packaging we receive your order in to ship it back to you. Please keep this in mind when packing your order to us.

1. Put your completed Order Form inside an envelope.
2. Add the envelope to all your videos and wrap the bundle securely in bubble wrap or similar packing material.
   Note: If you use a Postal Express bag, you should still wrap your videos in bubble wrap to prevent damage. If your video cases arrive to us broken, we may not be able to transfer what's on them.
3. If you're also shipping audio cassettes, records, or other items with your videos, wrap those separately in bubble wrap or similar padding.
4. Spread a layer of "peanuts" or other filler on the bottom of your shipping box and add all the items you're shipping.
5. Cover with more filler until the box is completely full. The items inside should not be able to move around when you tilt the box. If they can, add more filler.
6. Seal the box with strong packing tape.
7. Write  FRAGILE - DO NOT BEND OR DROP  on the outside of the box.
8. Make sure your return address is on the outside of the box.
    

If you have any questions, feel free to contact us.

Return time

For movies it usually takes 10 to 15 working days from the time we receive it to send it back to you. The time varies depending on our backlog, and of course the size of your order.

We will do our best to return your completed order as quickly as possible. Please note, we are NOT responsible for postal delays.

We overheard an Aussie telling a tourist the other day that a kangaroo delivers his mail in its pouch. We definitely are not responsible if you mail to us this way.

Christmas Presents
If your order is a Christmas present, please send it at least 5 weeks before the date you need it. We receive a lot of orders during this period and cannot guarantee it will be in your hands for Christmas otherwise.

Rush service

If you need a rush put on your order, contact us for availability and costs.

Returned originals

All movies and other items you send us will be returned to you along with your order.

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